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QwikSecure - Frequently Asked Questions

We at Toms Pro Shop pride ourselves in offering error free software but as with all software packages, we cannot anticipate all problems a user might encounter. Therefore we offer this page that contains the answers to the questions we have been asked and the solutions to problems we and our users encountered. Please do not hesitate to inform us of any problems you have with our software and we will do our best to solve them for you. If there is a problem with the software itself, we will provide all our registered users with free upgraded versions of the software. Please note, especially international users, we must have a valid email address in order to communicate with you. If we are not able to solve your problem after you have contacted us by email, we will request another avenue of communication. Thank you.

-- Toms Pro Shop Technical Support Staff         

Question 1: The application reports "An error occurred in frmProtect.lockdb. File not found". I have some very important files that are in a protected folder. How can I recover them?

Answer: This is a harmless error and should not interfere with your use of the software. However, there is an update available that addresses this issue. Get the latest version of QwikSecure File Protection System.

Question 2: I downloaded the latest version of QwikSecure to test it before I bought it, been looking for this kind of sw for some time. Now when I try to unlock my folder I get the following error message:
"An error occurred in frmProtect.cmdProtect_Click. 53 File not fund". I saw that you adressed this error on your FAQ homepage but it didn't work even after downloading the latest version.

Answer 1:  It is possible for this error to occur if the protected folder was moved from its original location while still protected. For example, if folder 'C:\Temp' is protected then moved to the 'D:\' drive, the software will not be able to find the original file to un-protect and will generate the message '53 File Not Found'. To resolve this problem, be sure that the folder you wish to un-protect is in the location listed in the 'Protected Directories' window.

Answer 2: Be sure you do not rename the folder you wish to protect after you have applied protection to the folder. The software uses the folders original name to restore the folder. To return the folder to its original name, open Windows Explorer and highlight the folder in question. Right-click on the folder and choose 'Rename' from the menu. Then type the original folder name in the space highlighted by Windows Explorer. The original folder name is listed on the main screen of QwikSecure.

If you wish to rename a folder before you protect it. Follow the above procedure to rename the folder before you add protection and then protect the folder as usual. QwikSecure will now reference the new name when you wish to remove the folder's protection.

Question 3: When I try to buy QwikSecure I am asked for my authentication code. What is that?

Answer: Your authentication code is the number found on the registration page of the software. Your copy of QwikSecure will only work on the computer upon which you install it. In order to generate your registration key we need to have the number provided to you by your software. We will issue as many as two registration keys for each of our customers for home use, so feel free to install it on an second computer in your home. Our corporate customers must purchase seperate licenses for each computer in their organization.

To learn more about your authentication code follow this link:   Your Authorization Code 

                NOTE: If you have an error to report, please write to us at [email protected]. Make sure you provide your email address in order to receive prompt service. We encourage all our users to ask questions and submit feedback. All technical questions and solutions regarding QwikSecure will be posted to this web page upon resolution.


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