QwikSecure - Frequently Asked Questions
We at Toms Pro Shop pride ourselves in offering
error free software but as with all software packages, we cannot anticipate all problems a
user might encounter. Therefore we offer this page that contains the answers to the
questions we have been asked and the solutions to problems we and our users encountered.
Please do not hesitate to inform us of any problems you have with our software and we will
do our best to solve them for you. If there is a problem with the software itself, we will
provide all our registered users with free upgraded versions of the software. Please note,
especially international users, we must have a valid email address in order to communicate
with you. If we are not able to solve your problem after you have contacted us by email,
we will request another avenue of communication. Thank you.
-- Toms Pro Shop Technical Support Staff
Question 1: The application reports "An error occurred in
frmProtect.lockdb. File not found". I have some very important files that are in a
protected folder. How can I recover them?
Answer: This is a harmless error and should not interfere with
your use of the software. However, there is an update available that addresses this issue.
Get the latest version of QwikSecure File
Question 2: I downloaded the latest
version of QwikSecure to test it before I bought it, been looking for this kind of sw for
some time. Now when I try to unlock my folder I get the following error message:
"An error occurred in frmProtect.cmdProtect_Click. 53 File not fund". I saw that
you adressed this error on your FAQ homepage but it didn't work even after downloading the
Answer 1: It is possible for this error to occur if the
protected folder was moved from its original location while still protected. For example,
if folder 'C:\Temp' is protected then moved to the 'D:\' drive, the software will not be
able to find the original file to un-protect and will generate the message '53 File Not
Found'. To resolve this problem, be sure that the folder you wish to un-protect is in the
location listed in the 'Protected Directories' window.
Answer 2: Be sure you do not rename the folder you wish to
protect after you have applied protection to the folder. The software uses the folders
original name to restore the folder. To return the folder to its original name, open
Windows Explorer and highlight the folder in question. Right-click on the folder and
choose 'Rename' from the menu. Then type the original folder name in the space highlighted
by Windows Explorer. The original folder name is listed on the main screen of QwikSecure.
If you wish to rename a folder before you protect it. Follow the
above procedure to rename the folder before you add protection and then protect the folder as usual. QwikSecure will
now reference the new name when you wish to remove the folder's protection.
Question 3: When I try to buy QwikSecure I am asked for my
authentication code. What is that?
Answer: Your authentication code is the number found on the
registration page of the software. Your copy of QwikSecure will only work on the computer
upon which you install it. In order to generate your registration key we need to have the
number provided to you by your software. We will issue as many as two registration keys
for each of our customers for home use, so feel free to install it on an second computer
in your home. Our corporate customers must purchase seperate licenses for each computer in
To learn more about your authentication code follow this link:
Your Authorization Code
NOTE: If you have an error to report, please write to
us at [email protected]. Make sure
you provide your email address in order to receive prompt service. We encourage all our
users to ask questions and submit feedback. All technical questions and solutions
regarding QwikSecure will be posted to this web page upon resolution.